Order Details

The Order Details screen appears when an order has been submitted or selected.



Certificate Info

The Certficate Info section displays the following:
  • Certificate Number for the order
  • Email link to the Mapping Department; a new message is launched in the users default email client.
    • An email appears with the following prepopulated information:
      • To: floods@wolterskluwer.com

        Subject: Regarding Certificate: <Certificate Number>

        My Contact Information:

        Username: (enter username):

        Name: (user display name)

        Phone Number: (111) 222-3333

    Note: The following message appears for users who do not have an email address on file: “You do not have an email address on file. Please contact your administrator to update your contact information.”

Order Information

The Order Information section displays the following:
  • Loan Number
  • Parcel Number
  • Name
  • Ordered By
  • Loan Status
  • Email Cert To
  • Processor Name
  • Notes
  • Product Type
  • Dwelling Type
  • Number of structures
  • Number of acres
  • Order Date
  • Processor Email
  • Comments

Edit Order Information

The Edit Order Information screen appears when the Edit button within the Order Information section is clicked.

The following fields are editable:
  • Loan Number
  • Name
  • Loan Status
  • Processor Name
  • Processor Email
  • Email Cert To
  • Comments

Address Information

The Address Information section displays the address entered on the New Order Flood Determination screen and the Matched Address.

Flood Information

The Flood Information section displays the following:
  • Zone
  • Community
  • Map Number
  • NFIP Program Status
  • Determination Status
  • Census
  • Community Number
  • Effective
  • County
  • LOMC Date (if applicable)
  • LOMC Case No (if applicable)
  • Determination Date

Flood Loss History Report Information

The Flood Loss History Report Information section displays the following:
  • Rportr Number
  • Status

Attachment Information

Users can perform the following:
  • View an attached document
  • Download an attached document
  • Delete an attached document
Note: Attachments will only be reviewed if an order has been sent for manual research, has been disputed, or is in response to a Request for Information.

To view an attachment:
  1. Click the desired attachment.
  2. In the resulting File Download dialog, select Open.

To download at attachment:
  1. Click the desired attachment.
  2. In the resulting File Download dialog, select Save.
  3. Navigate to the attachment or open it through the appropriate program.

To delete an attachment:
  1. Click Delete next to the the desired attachment. Note that no confirmation dialog exists; clicking Delete immediately removes the attachment from the order.

Request for Information

If an order contains a Request for Information (RFI), the following screen appears:



This screen will provide specific details on information that is required to process the flood determination. Contact 1-800-447-7893 or floods@wolterskluwer.com for more information.